Refund policy

At CureKwik Wellness, we are committed to providing premium recovery-focused wellness products and a reliable customer experience. Please review our return, refund, and cancellation policy before placing your order.

Order Cancellation

Customers may request cancellation only before the order has been shipped from our warehouse.

Once an order has been packed or dispatched, cancellation requests may not be accepted.

To request a cancellation, please contact our support team immediately with your Order ID.

Email: support@curekwik.com

Return Eligibility

Due to the personal-care and hygiene nature of our products, returns are accepted only in the following situations:

  • Wrong product delivered
  • Product received in damaged condition
  • Leakage during transit
  • Packaging damage affecting product usability

No Return Policy

Due to the healthcare and personal-use nature of our products, all products are non-returnable once delivered for hygiene and safety reasons.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery with your order details and clear photographs or an unboxing video.

After verification, we will review your request and arrange an appropriate resolution, such as a replacement or refund, wherever applicable.

Important Note

We recommend checking your order and product details carefully before placing an order. This policy does not affect any rights available to customers under applicable consumer protection laws.

Proof Required for Returns

To process a return request, customers may be required to provide:

  • Order ID
  • Clear unboxing video
  • Product images
  • Packaging images
  • Description of the issue

CureKwik Wellness reserves the right to reject return requests if sufficient proof is not provided.

Non-Returnable Products

The following products are not eligible for return:

  • Opened or used products
  • Products damaged after delivery
  • Products without original packaging
  • Promotional or clearance sale products
  • Return requests submitted after the allowed timeline

Refund Process

Once the returned product is received and inspected by our quality team, eligible refunds will be processed.

Approved refunds are generally completed within 5–7 business days.

Refunds will be credited to:

  • The original payment method, or
  • Shared bank account / UPI details, if applicable

Bank processing timelines may vary depending on the customer's payment provider.

Replacement Policy

Depending on the issue and product availability, CureKwik Wellness may provide:

  • A replacement product, or
  • A refund

The appropriate resolution will be determined by our support team after reviewing the request.

Need Assistance?

For cancellation, return, refund, replacement, or order-related assistance, please contact:

Website: curekwik.com
Email: support@curekwik.com